FAQ

Frequently asked questions

Do you offer refunds or exchanges?

Due to the nature of our products:

Digital products are non-refundable as they are instantly accessible upon purchase.
Custom physical planners are handcrafted and non-refundable, as each order is made to your specifications.

Please review product details carefully before purchasing.

How do I access my digital downloads?

After completing your purchase, you will receive an email with download instructions. If you do not receive it within a few minutes, please check your spam folder or contact us.

How long does it take to process and ship custom planners?

All custom physical planners are handcrafted with love and take approximately 2-3 weeks before shipping. Processing time may vary based on order volume and complexity.

Can I customize my planner?

Yes! Our Build Your Planner feature allows you to select your preferred size, binding, weekly layout, dated or undated pages, and add-ons. Each planner is made to fit your unique needs!

What should I do if I have an issue with my order?

If you encounter any issues, please email us at info@taishanneldesigns.com with your order number and details, and we will assist you as soon as possible.