Your Questions, Answered

Due to the nature of our products:
- Digital products are non-refundable as they are instantly accessible upon purchase.
- Custom physical planners are handcrafted and non-refundable, as each order is made to your specifications.
- Please review product details carefully before purchasing.
After completing your purchase, you will receive an email with download instructions. If you do not receive it within a few minutes, please check your spam folder or contact us.
Yes. All custom physical planners are handcrafted with love and take approximately 2-3 weeks before shipping. Processing time may vary based on order volume and complexity.
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
Yes! We are working on our Build Your Planner feature; which allows you to select your preferred size, binding, weekly layout, dated or undated pages, and add-ons. Each planner is made to fit your unique needs! In the meantime, you can contact us through filling our a contact form, or sending us an email at info@taishanneldesigns.com.
At this time, we are exploring print-on-demand options for notebooks. Stay tuned for updates!
If you encounter any issues, please email us at [insert contact email] with your order number and details, and we will assist you as soon as possible.

📌 Thank you for supporting TaiShannel Designs! We appreciate you and are here to help make your planning journey seamless and enjoyable.