Return Policy - TaiShannel Designs
At TaiShannel Designs, LLC, we aim to provide you with products that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below:
1. Return Eligibility
1.1. Digital Products: Due to their nature, all digital products, such as downloadable planners, stickers, printable inserts, and ebooks, are non-refundable. We recommend reviewing product details and compatibility before making a digital product purchase.
1.2. Physical Items: Most physical items may be returned within 14 days of receipt, with the exception of digital products and custom-made items.
2. Return Conditions
2.1. Physical Items: To be eligible for a return, physical items must be in the same condition as when received, unused, and in their original packaging.
3. Initiating a Return
3.1. To initiate a return for an eligible physical item, please contact our customer support team at firstname.lastname@example.org within 14 days of receiving your order. Be sure to include your order number and a detailed description of the reason for the return.
3.2. Once your return request is approved, we will provide you with instructions on how to return the item.
4. Return Shipping
4.1. The cost of return shipping for eligible physical items is the responsibility of the customer, unless the return is due to our error or a defective product.
5.1. After receiving and inspecting the returned item, we will process the refund to your original payment method. Please allow a reasonable processing time for the refund to be completed.
5.2. Refunds for eligible physical items will be for the product purchase price and will not include original shipping charges unless the return is due to our error or a defective product.
6. Custom-Made Products
6.1. Custom-made products are not eligible for return unless they are damaged, defective, or do not meet the specifications of your order. In such cases, please contact our customer support team for assistance.
7. Contact Us
7.1. Should you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer support team at email@example.com. We are here to assist you and ensure your satisfaction.
By making a purchase from TaiShannel Designs, you acknowledge and agree to the terms of this return policy. This return policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically for changes or updates.