STORE POLICY

Customer Care

At TaiShannel Designs, we are dedicated to providing high-quality products and exceptional customer service. Whether you're shopping for digital planners, printable inserts, or custom physical planners, we want your experience to be smooth, enjoyable, and stress-free.

How We Can Help:

Product Assistance – Need help selecting the perfect planner? Have questions about downloads or customization? We're here to help!
Order Issues & Support – If you experience any issues, such as download access problems, shipping delays, or order concerns, reach out to us.
Customization Requests – While all custom products are final sale, we’re happy to provide guidance before you place an order to ensure you get exactly what you need. Feel free to email us at info@taishanneldesigns.com.

For any questions, concerns, or assistance, please email us at [insert contact email] or use our Contact Form. We aim to respond within 24-48 hours during business hours.

Frequently Asked Questions (FAQ)

1. Do you offer refunds or exchanges?

Due to the nature of our products:

Digital products are non-refundable as they are instantly accessible upon purchase.
Custom physical planners are handcrafted and non-refundable, as each order is made to your specifications.

Please review product details carefully before purchasing.

2. How do I access my digital downloads?

After completing your purchase, you will receive an email with download instructions. If you do not receive it within a few minutes, please check your spam folder or contact us.

3. How long does it take to process and ship custom planners?

All custom physical planners are handcrafted with love and take approximately 2-3 weeks before shipping. Processing time may vary based on order volume and complexity.

4. Can I customize my planner?

Yes! Our Build Your Planner feature allows you to select your preferred size, binding, weekly layout, dated or undated pages, and add-ons. Each planner is made to fit your unique needs!

5. Do you offer print-on-demand services for notebooks?

At this time, we are exploring print-on-demand options for notebooks. Stay tuned for updates!

6. What should I do if I have an issue with my order?

If you encounter any issues, please email us at [insert contact email] with your order number and details, and we will assist you as soon as possible.

📌 Thank you for supporting TaiShannel Designs! We appreciate you and are here to help make your planning journey seamless and enjoyable.

Privacy & Safety

Effective Date: 08/12/2023

At TaiShannel Designs, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website. By accessing or using our website, you consent to the practices described in this policy. Please take a moment to review the following:

1. Information We Collect

1.1. Personal Information: We may collect personally identifiable information, such as your name, email address, postal address, and phone number, when you voluntarily provide it to us during account registration, order placement, or when you contact us.

1.2. Non-Personal Information: We may automatically collect non-personal information, such as your IP address, browser type, and device information, when you visit our website.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipping, and customer support.

2.2. Communication: We may use your contact information to communicate with you regarding your orders, inquiries, or to send promotional materials, newsletters, or updates about our products and services if you have opted in to receive such communications.

2.3. Improvement of Services: Your information helps us improve our website, products, and services by understanding your preferences and needs.

3. Information Sharing

3.1. We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or obtain your consent.

3.2. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

3.3. We may release your information when necessary to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.

4. Data Security

4.1. We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Cookies

5.1. We may use cookies to enhance your browsing experience. You can choose to have your computer warn you each time a cookie is being sent or disable cookies through your browser settings.

6. Your Consent

6.1. By using our website, you consent to our privacy policy.

7. Changes to This Privacy Policy

7.1. Any changes to our privacy policy will be posted on this page.

8. Contact Us

8.1. If you have any questions or concerns about our privacy policy, you may contact us at: TaiShannel Designs, LLC, Atlanta, GA Email: info@taishanneldesigns.com

Thank you for entrusting TaiShannel Designs, LLC, with your personal information. We are committed to protecting your privacy and ensuring a secure and enjoyable shopping experience on our website.

Wholesale Inquiries

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Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments