At TaiShannel Designs, we are dedicated to providing high-quality products and exceptional customer service. Whether you're shopping for digital planners, printable inserts, or custom physical planners, we want your experience to be smooth, enjoyable, and stress-free.

How We Can Help?

• Product Assistance – Need help selecting the perfect planner? Have questions about downloads or customization? We're here to help!

• Order Issues & Support – If you experience any issues, such as download access problems, shipping delays, or order concerns, reach out to us.

• Customization Requests – While all custom products are final sale, we’re happy to provide guidance before you place an order to ensure you get exactly what you need. Feel free to email us at info@taishanneldesigns.com.

Contact Us:

For any questions, concerns, or assistance, please email us at info@taishanneldesigns.com or use our Contact Form. We aim to respond within 24-48 hours during business hours.

Shipping & Returns

Shipping Policy

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Effective Date: August 18, 2023

1. Shipping Information

At TaiShannels Design, we aim to provide you with a smooth and enjoyable shopping experience. This Shipping Policy outlines essential details regarding the shipping of our products within the United States to ensure clarity for our valued customers.

2. Shipping Methods

We offer the following shipping method:

• Standard Shipping: Estimated delivery time of 5-7 business days within the United States.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and will be displayed at checkout for your convenience.

4. Order Processing Time

Please allow 1-2 weeks for custom order processing. Orders are not shipped or delivered on weekends or holidays. 

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

6. Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed, please contact our Customer Support team at info@taishanneldesigns.com; and we will assist you in resolving the issue.

7. Address Accuracy

It is crucial that you provide accurate and complete shipping information during checkout. TaiShannels Design is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Return Policy

For information regarding our return policy, please visit our Return Policy page.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at info@taishanneldesigns.com.

TaiShannels Design reserves the right to modify this Shipping Policy at any time without prior notice. Please review this policy periodically to stay informed of any updates.

Thank you for choosing TaiShannels Design. We appreciate your business and look forward to serving you with top-quality products and excellent service.

Sincerely, 

Customer Service Team

TaiShannels Design

Exchange & refunds

Return Policy - TaiShannel Designs

At TaiShannel Designs, LLC, we aim to provide you with products that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below:

1. Return Eligibility

1.1. Digital Products: Due to their nature, all digital products, such as downloadable planners, stickers, printable inserts, and ebooks, are non-refundable. We recommend reviewing product details and compatibility before making a digital product purchase.

1.2. Physical Items: Most physical items may be returned within 14 days of receipt, with the exception of digital products and custom-made items.

2. Return Conditions

2.1. Physical Items: To be eligible for a return, physical items must be in the same condition as when received, unused, and in their original packaging.

3. Initiating a Return

3.1. To initiate a return for an eligible physical item, please contact our customer support team at info@taishanneldesigns.com within 14 days of receiving your order. Be sure to include your order number and a detailed description of the reason for the return.

3.2. Once your return request is approved, we will provide you with instructions on how to return the item.

4. Return Shipping

4.1. The cost of return shipping for eligible physical items is the responsibility of the customer, unless the return is due to our error or a defective product.

5. Refunds

5.1. After receiving and inspecting the returned item, we will process the refund to your original payment method. Please allow a reasonable processing time for the refund to be completed.

5.2. Refunds for eligible physical items will be for the product purchase price and will not include original shipping charges unless the return is due to our error or a defective product.

6. Custom-Made Products

6.1. Custom-made products are not eligible for return unless they are damaged, defective, or do not meet the specifications of your order. In such cases, please contact our customer support team for assistance.

7. Contact Us

7.1. Should you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer support team at info@taishanneldesigns.com. We are here to assist you and ensure your satisfaction.

By making a purchase from TaiShannel Designs, you acknowledge and agree to the terms of this return policy. This return policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically for changes or updates.

Privacy & Safety

Privacy Policy - TaiShannel Designs, LLC

Effective Date: 08/12/2023

At TaiShannel Designs, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website. By accessing or using our website, you consent to the practices described in this policy. Please take a moment to review the following:

1. Information We Collect

​1.1. Personal Information: We may collect personally identifiable information, such as your name, email address, postal address, and phone number, when you voluntarily provide it to us during account registration, order placement, or when you contact us.

1.2. Non-Personal Information: We may automatically collect non-personal information, such as your IP address, browser type, and device information, when you visit our website.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipping, and customer support.

2.2. Communication: We may use your contact information to communicate with you regarding your orders, inquiries, or to send promotional materials, newsletters, or updates about our products and services if you have opted in to receive such communications.

2.3. Improvement of Services: Your information helps us improve our website, products, and services by understanding your preferences and needs.

3. Information Sharing

3.1. We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or obtain your consent.​

3.2. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

3.3. We may release your information when necessary to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.

4. Data Security

4.1. We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Cookies

5.1. We may use cookies to enhance your browsing experience. You can choose to have your computer warn you each time a cookie is being sent or disable cookies through your browser settings.

6. Your Consent

6.1. By using our website, you consent to our privacy policy.

7. Changes to This Privacy Policy

7.1. Any changes to our privacy policy will be posted on this page.

8. Contact Us

8.1. If you have any questions or concerns about our privacy policy, you may contact us at:  TaiShannel Designs, LLC,  Atlanta, GA Email: info@taishanneldesigns.com

Thank you for entrusting TaiShannel Designs, LLC, with your personal information. We are committed to protecting your privacy and ensuring a secure and enjoyable shopping experience on our website.

Wholesale & Commercial Licensing

TaiShannel Designs welcomes wholesale partnerships and commercial licensing opportunities for our planner inserts, printables, and planning systems.

Wholesale Inquiries

Wholesale options are available for select products and collections. If you are interested in carrying TaiShannel Designs products in your shop, studio, or retail space, please reach out with details about your business, intended use, and quantities.

Wholesale availability, pricing, and minimum order requirements may vary by product.

Commercial Licensing

Commercial licenses are available for businesses, educators, organizations, and professionals who wish to use TaiShannel Designs products beyond personal use.

A commercial license may be required if you plan to:

• Use our designs within a business, organization, or institution

• Distribute printed or digital copies to clients, students, or teams

• Include our designs as part of a paid service, program, or package

• Use our layouts internally for operational or training purposes

Commercial licensing does not permit resale, redistribution, or modification of our designs unless explicitly stated in the licensing agreement.

Personal Use vs. Commercial Use

All standard digital downloads are intended for personal use only, unless a commercial license is purchased separately or granted in writing.

If you are unsure whether your intended use requires a commercial license, we encourage you to reach out before purchasing.

How to Get Started

To inquire about wholesale opportunities or commercial licensing, please contact us through our website with:

• Your business or organization name

• Intended use of the product(s)

• Estimated quantity or scope of use

We’re happy to discuss options and help you find the best fit.